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Success Stories: Digitization in Practice across Municipalities

iscover how various Dutch municipalities have successfully transformed their manual processes into efficient digital payment flows

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Overview of success stories in municipalities

An increasing number of local governments are switching to a digital online checkout system to streamline the application and payment processes for municipal services. Whether it involves the counter, the webshop, or cross-departmental services, our applications seamlessly align with the specific requirements of public administration. Explore a selection of our most recent projects below and discover how we support municipalities in their digital transformation.

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Municipalities save money with online payment convenience for residents

From passports to marriages; municipalities in the Netherlands and Belgium can save time and money while making things convenient for residents by offering online booking and payment. This is made possible through the T:MEBLOCKR appointment platform and the online payment solution from Worldline Direct via Business to You.
Discover how municipalities save money
Do fun things with the Rotterdampas

Rotterdampas makes renewing easier with PayByLink

210,000 people hold a Rotterdampas, giving them access to free or discounted activities in and around Rotterdam. Each year, they have the option to renew their pass. Since 2022, Rotterdampas has made that process easier using PayByLink. Communications Advisor Maciel Toorenvliet explains: “PayByLink helps us serve our pass holders better and gives us more insight into how they pay” 
Explore how Rotterdampas simplifies renewals
Municipality of Venlo

Municipality of Venlo improves payment convenience with Unit4 and PayByLink

The Municipality of Venlo sends out 13,000 invoices and assessments each year. Since January 2025, the municipality has been using Unit4’s ERPx with PayByLink as its payment solution. Currently, 13% of all sent invoices and assessments are already paid via payment links or QR codes — and those payments are being received more quickly as well.
Read how Venlo improves municipal payment ease
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Municipality of Zaanstad: faster payments thanks to QR-codes

Bills, invoices, levies: we cannot make it more fun, but it can be made easier - to losely quote the Dutch Tax Authorities. That is what Rob van Zuuk of the municipality of Zaanstad thought of when he started to optimize the debtor process within the organization. A fruitful collaboration with PayByLink resulted in using user-friendly QR codes on the invoices to be sent for citizens and for businesses.
Discover faster municipal bill payments via QR codes
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PayByLink offers municipalities a solution for offline payment flows

Nowadays inhabitants of municipalities expect to be able to pay for their "e-Loket" transactions online. Partners such as PinkRoccade, Centric, Decos, SIMgroep and Exxellence already integrated the Ingenico online payment platform in their business systems. But there are still many processes with offline handling of invoices and payment flows.
Discover our solution for offline payments

Digitize your offline payment flows

oes your municipality currently still process manual payment slips, paper invoices, or physical payments? We offer smart payment links for municipalities and an advanced online payment gateway for local governments that allow you to instantly transform these processes into an automated online environment. This shortens processing times, reduces administrative burden, and provides citizens with a secure, familiar payment experience.

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